{"id":7213,"date":"2022-12-07T12:11:07","date_gmt":"2022-12-07T09:11:07","guid":{"rendered":"https:\/\/turkishnews.com.tr\/?p=7213"},"modified":"2022-12-07T12:11:07","modified_gmt":"2022-12-07T09:11:07","slug":"kasim-indirimlerinde-sikayetler-50-bini-asti","status":"publish","type":"post","link":"https:\/\/turkishnews.com.tr\/?p=7213","title":{"rendered":"Kas\u0131m indirimlerinde \u015fikayetler 50 bini a\u015ft\u0131"},"content":{"rendered":"

<\/p>\n

T\u00fcketiciler en \u00e7ok nelerden \u015fikayet etti?<\/strong><\/span><\/span><\/p>\n

T\u00fcrkiye\u2019de bu y\u0131l Kas\u0131m ay\u0131 boyunca devam eden indirimler sona erdi. \u00c7\u00f6z\u00fcm platformu \u015eikayetvar, Kas\u0131m ay\u0131 \u00f6zelinde e-ticaret, kargo ve pazaryeri sitelerine ait bilgilerini a\u00e7\u0131klad\u0131. Verilere g\u00f6re, bir \u00f6nceki y\u0131l\u0131n ayn\u0131 d\u00f6nemiyle k\u0131yasland\u0131\u011f\u0131nda e-ticaret sekt\u00f6r\u00fcyle ilgili \u015fikayetler y\u00fczde 36 artt\u0131 ve sadece bir ayda e-ticaret sekt\u00f6r\u00fcne 50 binin \u00fczerinde \u015fikayet geldi. E-ticaret sekt\u00f6r\u00fcyle ilgili ara\u015ft\u0131rma yapmak ve bilgi almak i\u00e7in 3 milyonunun \u00fczerinde ki\u015fi platformu ziyaret etti. En \u00e7ok \u015fikayet edilen konuysa \u00fcr\u00fcnlerin iptali, iadesi ve de\u011fi\u015fimiyle ilgili oldu.<\/strong><\/span><\/span><\/p>\n

T\u00fcketicilerin ve markalar\u0131n y\u0131l boyunca d\u00f6rt g\u00f6zle bekledi\u011fi \u201cEfsane \u0130ndirimler\u201d d\u00f6nemi sona erdi. Bu y\u0131l Kas\u0131m ay\u0131 boyunca devam eden indirimleri mercek alt\u0131na alan \u00e7\u00f6z\u00fcm platformu \u015eikayetvar, e-ticaret, pazaryeri ve kargo sekt\u00f6rleriyle ilgili verilerini a\u00e7\u0131klad\u0131. <\/span><\/span><\/p>\n

E-ticaret sekt\u00f6r\u00fcne 1 ayda 50 bini a\u015fk\u0131n \u015fikayet <\/strong><\/span><\/span><\/p>\n

Platformun payla\u015ft\u0131\u011f\u0131 verilere g\u00f6re Kas\u0131m ay\u0131 boyunca e-ticaret sekt\u00f6r\u00fcyle ilgili toplam 50 bin 206 \u015fikayet ula\u015ft\u0131. \u015eikayetlerin y\u00fczde 15\u2019i \u015eikayetvar \u00fczerinden \u00e7\u00f6z\u00fcme kavu\u015fturuldu. \u015eikayetler bir \u00f6nceki y\u0131l\u0131n Kas\u0131m ay\u0131 ile k\u0131yasland\u0131\u011f\u0131nda y\u00fczde 36 artt\u0131. Kas\u0131m ay\u0131 \u00f6zelinde e-ticaret sekt\u00f6r\u00fcyle ilgili bilgi almak ve ara\u015ft\u0131rma yapmak i\u00e7in \u015eikayetvar\u2019\u0131 ziyaret edenlerin oran\u0131 ge\u00e7en y\u0131l\u0131n Kas\u0131m ay\u0131na oranla y\u00fczde 55 artt\u0131 ve bu sekt\u00f6rle ilgili platformu ziyaret edenlerin say\u0131s\u0131 3 milyon 14 bin 731\u2019e ula\u015ft\u0131. <\/span><\/span><\/p>\n

Pazaryeri sitelerine gelen \u015fikayetlerin y\u00fczde 12\u2019si \u015eikayetvar\u2019da \u00e7\u00f6z\u00fcld\u00fc<\/strong><\/span><\/span><\/p>\n

Pazaryeri siteleri kategorisi incelendi\u011finde 2022\u2019nin Kas\u0131m ay\u0131nda toplam 18 bin 941 \u015fikayet platforma ula\u015ft\u0131. Bu \u015fikayetlerin y\u00fczde 12\u2019si \u015eikayetvar \u00fczerinden \u00e7\u00f6z\u00fcld\u00fc. 641 bin 41 ki\u015fi bilgi almak ve ara\u015ft\u0131rma yapmak i\u00e7in platformu ziyaret etti.<\/span><\/span><\/p>\n

Kargo \u015fikayetleri y\u00fczde 70 artt\u0131<\/strong><\/span><\/span><\/p>\n

T\u00fcketicilerin bir referans kayna\u011f\u0131 olarak ba\u015fvurdu\u011fu ve sat\u0131n alma karar\u0131yla ilgili ara\u015ft\u0131rma yapt\u0131\u011f\u0131 \u015eikayetvar verilerine g\u00f6re kargo sekt\u00f6r\u00fcne Kas\u0131m ay\u0131nda toplam 33 bin 308 \u015fikayet geldi. Ge\u00e7en y\u0131l Kas\u0131m ay\u0131 ile k\u0131yasland\u0131\u011f\u0131nda \u015fikayetler y\u00fczde 70 artt\u0131. 33 bin 308 \u015fikayetin y\u00fczde 19\u2019u platform arac\u0131l\u0131\u011f\u0131yla \u00e7\u00f6z\u00fcld\u00fc. Kargo sekt\u00f6r\u00fcn\u00fc ziyaret edenlerin oranlar\u0131nda da bir art\u0131\u015f ger\u00e7ekle\u015fti. Ge\u00e7en y\u0131l\u0131n Kas\u0131m ay\u0131nda 532 bin 423 olan ziyaret say\u0131s\u0131 bu y\u0131l y\u00fczde 9\u2019luk art\u0131\u015fla 532 bin 423 oldu.<\/span><\/span><\/p>\n

Eyl\u00fcl- Ekim ve Kas\u0131m ay\u0131nda 8 milyonu a\u015fk\u0131n ziyaret ger\u00e7ekle\u015fti<\/strong><\/span><\/span><\/p>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar, 3 sekt\u00f6rle ilgili Eyl\u00fcl-Ekim ve Kas\u0131m ay\u0131 verilerini de payla\u015ft\u0131. E-ticaret sekt\u00f6r\u00fcyle ilgili platforma 2022\u2019nin Eyl\u00fcl-Ekim ve Kas\u0131m ay\u0131nda toplam 135 bin 936 \u015fikayet geldi. 21 bin 797 \u015fikayet platform \u00fczerinden \u00e7\u00f6z\u00fcme kavu\u015furken sekt\u00f6rle ilgili platformu ziyaret edenlerin say\u0131s\u0131 8 milyonu a\u015ft\u0131. 2022\u2019nin Eyl\u00fcl- Ekim ve Kas\u0131m ay\u0131nda bir \u00f6nceki y\u0131l\u0131n ayn\u0131 d\u00f6nemine oranla y\u00fczde 36 artt\u0131. E-ticaret sekt\u00f6r\u00fcyle ilgili trafik art\u0131\u015f\u0131 da y\u00fczde 61 olarak ger\u00e7ekle\u015fti.<\/span><\/span><\/p>\n

Pazaryeri sitelerini ziyaret oran\u0131 y\u00fczde 10 artt\u0131 <\/strong><\/span><\/span><\/p>\n

Pazaryeri siteleri kategorisi \u00f6zelinde mercek alt\u0131na al\u0131nan 3 ayda toplam 50 bin 52 \u015fikayet yap\u0131ld\u0131 ve 6 bin 366\u2019s\u0131 \u015eikayetvar \u00fczerinden \u00e7\u00f6z\u00fcme kavu\u015ftu. Ge\u00e7en y\u0131l\u0131n Eyl\u00fcl-Ekim ve Kas\u0131m ay\u0131nda sekt\u00f6rle ilgili 1 milyon 597 bin 254 ki\u015fi platformu ziyaret ederken 2022\u2019nin ayn\u0131 d\u00f6neminde ziyaret oran\u0131 y\u00fczde 10\u2019luk bir art\u0131\u015fla 1 milyon 755 bin 740\u2019a ula\u015ft\u0131. <\/span><\/span><\/p>\n

Kargo \u015fikayetleri Eyl\u00fcl- Ekim ve Kas\u0131m ay\u0131nda y\u00fczde 68 artt\u0131<\/strong><\/span><\/span><\/p>\n

2022\u2019nin Eyl\u00fcl-Ekim ve Kas\u0131m d\u00f6neminde kargo sekt\u00f6r\u00fcyle ilgili \u015eikayetvar\u2019a toplam 82 bin 26 \u015fikayet ula\u015ft\u0131. Gelen \u015fikayetlerin y\u00fczde 21\u2019i platformda \u00e7\u00f6z\u00fcld\u00fc. \u015eikayetler bir \u00f6nceki y\u0131l\u0131n ayn\u0131 d\u00f6nemiyle k\u0131yasland\u0131\u011f\u0131nda y\u00fczde 68 artt\u0131. Kargo sekt\u00f6r\u00fcyle ilgili platform \u00fczerinden ara\u015ft\u0131rma yapmak i\u00e7in gelenlerin say\u0131s\u0131 ge\u00e7en y\u0131l 1 milyon 319 bin 483 iken bu y\u0131l 1 milyon 618 bin 636 oldu. <\/span><\/span><\/p>\n

Kargo, e-ticaret ve pazaryeri siteleriyle ilgili en \u00e7ok nelerden \u015fikayet edildi?<\/strong><\/span><\/span><\/p>\n

\u015eikayetvar, t\u00fcketicilerin e-ticaret, pazaryeri siteleri ve kargo siteleriyle ilgili en \u00e7ok \u015fikayet etti\u011fi konular\u0131 da a\u00e7\u0131klad\u0131. Verilere g\u00f6re t\u00fcketiciler e-ticaret ve pazaryeri siteleriyle ilgili en \u00e7ok iptal, iade ve de\u011fi\u015fim konular\u0131yla ilgili \u015fikayette bulundu. Fiyat ve \u00f6deme en \u00e7ok \u015fikayet edilen ikinci konu olurken g\u00f6nderilen \u00fcr\u00fcn\u00fcn kalitesizli\u011fi \u00fc\u00e7\u00fcnc\u00fc s\u0131rada yer ald\u0131. Kargo sekt\u00f6r\u00fcyle ilgili en \u00e7ok \u015fikayet edilen konu \u00fcr\u00fcnlerin ge\u00e7 teslimat\u0131 olurken, \u00fcr\u00fcn\u00fcn adrese ula\u015fmamas\u0131 ve personel davran\u0131\u015f\u0131 \u015fikayet edilen di\u011fer konular aras\u0131nda yer ald\u0131. <\/span><\/span><\/p>\n

Kaynak: (BYZHA) – Beyaz Haber Ajans\u0131<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00fcketiciler en \u00e7ok nelerden \u015fikayet etti?<\/p>\n","protected":false},"author":1,"featured_media":7214,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[45],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/7213"}],"collection":[{"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7213"}],"version-history":[{"count":1,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/7213\/revisions"}],"predecessor-version":[{"id":7217,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/7213\/revisions\/7217"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=\/wp\/v2\/media\/7214"}],"wp:attachment":[{"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/turkishnews.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}